Terms & Conditions

Customer Responsibilities, Property Information and Access
Customers must provide accurate property details, requested tasks, timing, access instructions, and known conditions that may affect the service. The customer is responsible for arranging safe, timely access and securing valuables, pets, and hazards. If cleaners arrive and cannot gain access, Turn Over Nest will attempt to contact the customer. A reasonable trip or access fee may apply only if it was disclosed and agreed beforehand.

Supplies, Equipment and Laundry
Turn Over Nest brings normal professional cleaning supplies and equipment. Special product requirements should be discussed during quoting. On-site laundry, including washing, drying, folding, linen changes, and bed making when included in the scope, depends on functioning laundry equipment and utilities at the property.

Scheduling, Same-Day Requests and Rescheduling
Service takes place at the customer’s property at the confirmed time. Same-day, next-day, last-minute, urgent, and custom-timing requests, as well as nationwide coverage, remain subject to local team availability. Turn Over Nest will make reasonable efforts to accommodate rescheduling, but a new time must be confirmed.

Cancellation
A customer may cancel before the cleaning team is dispatched without a cleaning-service charge, unless a different special arrangement was expressly agreed beforehand. After dispatch, a reasonable trip or dispatch fee may apply only when that possible charge was disclosed and agreed.

Payment and Additional Work
Services are custom-quoted for the property and agreed scope; no fixed public prices apply. Payment is generally due after the agreed service is completed unless otherwise agreed. Applicable taxes may be added where legally required. No undisclosed extra charges will be added. Excessive or unexpected cleaning is not automatically added to the bill, and customer approval is required before any additional billable work.

Quality Concerns, Re-cleaning and Refunds
Please report a service concern promptly, preferably within 24 hours, with details about the area and issue. After review, a verified issue may be addressed by re-cleaning, a partial refund, or a full refund when the overall service materially failed. Approved refunds are normally returned to the original payment method when practical. Banks or card issuers may take several business days to post a processed refund.

Property Conditions, Safety and Damage
Normal cleaning does not include hazardous remediation. Turn Over Nest may pause or decline work involving active biohazards, dangerous chemicals, unsafe structural conditions, severe mold requiring professional remediation, major pest infestation, unsecured weapons, aggressive animals, or another serious safety hazard, and will contact the customer about next steps. Customers should identify known pre-existing damage or delicate conditions before service and promptly report a concern about possible damage. Nothing in these terms limits responsibility or rights where applicable law does not permit that limitation.

Privacy, Website Use and Platform References
Information submitted through the website is handled as described in the Privacy Policy. Website content may be used only for lawful personal or business inquiries; site text, branding, and other materials may not be copied or misused without authorization, except as permitted by law. Airbnb and VRBO names are used only to describe service types. Turn Over Nest LLC is an independent service provider and is not affiliated with or endorsed by booking platforms.

Changes, Governing Law and Contact
These terms may be updated by posting a revised version with its effective and last-updated dates. Texas law is the governing-law framework, subject to applicable federal, state, and local laws and consumer protections. Contact Turn Over Nest LLC at support@turnovernest.online, (724) 350-8209, or 8800 N Interstate 35, Austin, TX 78753, United States.