Refund & Cancellation Policy
Fair cancellation and refund guidelines
Effective Date: October 1, 2026 | Last Updated: October 1, 2026
A customer may cancel before the cleaning team is dispatched without a cleaning-service charge unless a different special arrangement was expressly agreed. After dispatch, a reasonable trip or dispatch fee may apply only if the possible charge was disclosed and agreed beforehand. Customers are responsible for access. If the team cannot enter, Turn Over Nest will try to contact the customer; any access or trip fee must have been disclosed and agreed.
Rescheduling: Turn Over Nest will make reasonable efforts to accommodate rescheduling. Same-day, next-day, and urgent requests remain subject to local team availability, and a new appointment time must be confirmed.
Quality Concerns and Refunds: Please report a cleaning-quality concern promptly, preferably within 24 hours, with enough detail for review. A verified issue may result in re-cleaning, a partial refund, or a full refund where the overall service materially failed. Approved refunds are normally returned to the original payment method when practical. Banks and card issuers may take several business days to post a processed refund.
Additional Work: Unexpected heavy or excessive cleaning is not automatically added to the bill. We will explain any proposed additional scope and charges and obtain your approval before performing billable extra work.
