Cleaning Service FAQ
Do you provide short-term rental turnover cleaning, Airbnb cleaning and VRBO cleaning? Yes. These platform names describe service types only; Turn Over Nest LLC is an independent provider and is not affiliated with booking platforms.
Do you clean homes, apartments, condos, large homes and vacation properties? Yes. We provide residential and vacation-property cleaning with a scope tailored to the property.
Do you work with property managers and multi-property portfolios? Yes. We can coordinate recurring turns and property-specific scopes by custom quote.
Where do you provide service? Turn Over Nest accepts requests nationwide, subject to local team availability. Austin, Texas is the public business address; it does not represent a network of branch offices.
Are requests accepted 24 hours a day, 7 days a week? Yes. You may send a request at any time. An appointment is confirmed only after availability, scope, quote and timing are agreed.
Can I request same-day, next-day, last-minute or urgent cleaning? Yes. These requests are subject to local team availability and are not guaranteed until confirmed.
Do you bring cleaning supplies and equipment? Yes. We bring normal professional cleaning supplies and equipment. Discuss special product requirements when requesting a quote.
Do you provide laundry, linen changes and bed-making? These services can be included in the agreed scope. On-site laundry requires functioning equipment and utilities at the property.
Can you restock guest supplies? Yes, if requested and included in the custom quote. Share the items and quantities you have in mind.
Do you clean large properties, apartments and condos? Yes. The scope and schedule are tailored to the property and confirmed in the quote.
How do I request a quote? Call (724) 350-8209 or submit the Request a Quote form with property details, requested tasks and timing. A request is not a booking; we confirm availability, scope, quote and schedule before service.
Why are prices not listed? Each property, condition and requested scope differs, so we provide custom quotes instead of fixed or starting prices.
When is payment due? Payment is generally due after the agreed service is completed, unless another arrangement is expressly agreed.
What if additional cleaning is needed? We explain the additional scope and charge and obtain approval before performing billable extra work.
Can I cancel or reschedule? You may cancel before dispatch without a cleaning-service charge unless a special arrangement was agreed. After dispatch, a trip or access fee applies only if disclosed and agreed beforehand. Rescheduling depends on availability and confirmation of a new time.
What if I have a cleaning-quality concern? Contact us promptly, preferably within 24 hours. A verified concern may be addressed through re-cleaning or an appropriate partial or full refund, as described in the Refund & Cancellation Policy.
Are you insured and bonded? Are personnel background checked? Turn Over Nest LLC is insured and bonded and uses background-checked cleaning personnel.
Who arranges property access? The customer provides accurate access instructions and arranges safe, timely entry for the confirmed appointment.
Can I share special property instructions? Yes. Add access details, laundry requirements, property priorities and other instructions to the quote form or discuss them with the team.
Do cleaners perform property inspections? No. Cleaners can report visible issues noticed while cleaning, but they do not perform professional building inspections.
When is my booking confirmed? Only after Turn Over Nest accepts the request and confirms local availability, the scope, quote and schedule.
